Last updated May 24, 2021
1- GENERAL INFORMATION
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2- DELIVERY LOCATION
Items offered on our website are available for delivery to International customers who are shipping to addresses available in our shipping zone lists only. Any shipments outside of those zones are not available at this time. Please contact us at “[email protected]” for more information regarding your shipping address.
3- DELIVERY TIME
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 7 to maximum 14 business days of the date of your order. Business days mean Monday to Friday, except holidays.
The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4- DELIVERY INSTRUCTIONS
Special delivery instructions will be available for your review (if there is any instructions based on your shipping address) on the check-out page of our website.
5- SHIPPING COSTS
Shipping costs are based on the weight of your order and the shipping address. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed right after you update your shipping address information.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Sales tax is charged according to the province or territory to which the item is shipped.
6- DAMAGED ITEMS IN TRANSPORT
If there is any damage to the packaging on delivery, contact us immediately at “[email protected]” for further instructions.